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Hi Tony, Both John and myself are very pleased with the counter tops that were installed last week. Tamim and George were very efficient and pleasant as were the two Pablos, one a measurer and the other a plumber. Rest assured we will recommend your company to all of our friends. Happy holidays.

I just want to tell you what a good job you did on my counter tops. Every day I look at what you and Dele did and I must say that I appreciate it every day…Use me as a reference if you ever need one.

Hi Oye. The granite looks great, and we are both very impressed with the final product. Yes, both your measurement tech and installers, were very professional, and went the extra mile to make this a seamless experience. Now that it is done, I will be posting a recommendation on our Annapolis Cove web site, recommending you and your company. I will send a copy of the text. Thanks again.

Good morning Mark,
Nice talking to you this morning. Here are the signed documents. I did notice that the shelf is already on the contract, so we are good there. Let me know if you need anything. Hoping for Tuesday installation! I also want to mention that Leo was a great member of your team. He was helpful, knowledgeable and good-natured. Our on-site contractors were intrigued and amazed with your kick-ass technology and equipment.
Thanks for your assistance with this project. Let’s do more!

Dear Mr. Edjah,
We want to let you know that we are very pleased with the work of Granite Outlet’s Caninet Design. We appreciate the company’s professionalism and integrity. We are very pleased with the team and people you selected for our home project, especially Mr. Abat. Thank you.

Thank you Richard,
Angel did a highly professional job, from contacting me first thing, coming early, observing the damage to the granite countertop (2 edge chips and the sink edge showing wear and tear), calling it in (and your immediate response to me with a fair and clear estimate consistent with your quote last week), with Angel completing the repairs and the smoothing of the sink edge.
It’s much appreciated from my first call to you last week. I was glad to find you online, easily check on home sites, and get the work done.

Hi Steve,
I wanted to thank you so much for your assistance in my mini-renovation process. From the free estimate to the final product was a pleasure. The fact that from payment to installation was only 10 days–including a weekend–was truly impressive. Tamim was extremely personable during our measurement process–such a delight. Mario showed up right on time and explained the installation thoroughly. He and Jose were efficient and made sure I was satisfied throughout. They removed the old countertops and hauled them away. The plumber (sorry didn’t get his name) also arrived on time today. My mother told me that he was meticulous when re-connecting our plumbing. I’d like to thank you all for making what could have been a laborious process very pleasant and headache free. I will definitely recommend your company to all my friends.
Thanks again for a job well done!

Dulcie,
I wanted to thank you for your help with our recent purchase of the bathroom cabinets. You were very prompt and understood what I wanted right away. You listened to what I wanted and make it possible within three weeks. You were very helpful when you had help design our kichen, and that is why I was back when it was the turn of the bathroom. Regardless of the amount of purchase, you paid equal amount of attention to both orders.
I appreciate your help and professionalism.

Mr. Allezua and Mr. Lawal,
I am writing to commend one of your employees, Jason Bezio, on the outstanding job he has done working with me on a recent tile order. I asked him for your names and email addresses so I could pass along my comments. Last week I contacted several local tile retailers that I found through the Dal-Tile website and was lucky enough to speak to Jason at your company. Right off the bat, I could tell that he was knowledgeable and thorough, and when he told me exactly when he would get back to me with information, he met that timeframe exactly. These days, it often seems like customers have to work harder than the retailers to make purchases — repeatedly calling back to get information, etc. But not with Jason, he always kept me in the loop as to what information he had and what he was waiting on. His customer service, and your low prices, ensured that I would place my order with Granite Outlet. Although my order is probably pretty small by your standards, I know that Jason dedicated a lot of time to it. He dealt with my numerous small order changes and additions without a single word of complaint, even though I know it meant calling back the retailer or wholesaler for different prices. I appreciated working with Jason so much that I felt the need to write you about his performance. And when my next project comes around, I won’t hesitate to contact Granite Outlet (and ask for Jason).

The overall experience was very positive. I was very satisfied that my calls and emails were returned in a timely manner. I worked with a salesperson named Mary that was very kind. I was looking to match an existing piece of granite which is very difficult. They actually had the piece that I was looking for but she could not find it with any of the distributors. She actually found took time to find it under a different name the next day and it was a perfect match. I was so thrilled. I even asked for a last minute change/addition and the people that do the cutting accommodated me. I would definitely recommend this company.

From the moment I walked into the Granite Outlet everyone was friendly and helpful. They made me feel at home and let me look around with no high pressure sales or condescending pitches. I came back several times and was always met with helpful advice. I shopped around before for the best prices and they were great. I eventually sat down with Mary and gave her the measurements and we looked at the best options. Initially, the piece I wanted wasn’t large enough and another would have been problematic where I needed my counter cut. Mary looked around at different options and the Arctic White that was installed is beautiful for my space and was installed with no problem at all.
Great prices, knowledgeable friendly service from the whole staff and a convenient location with a beautiful showroom. I would recommend them to all of my friends.

Hi Dulcie,
The counter turned out great and looks fine with the floor. The installers were excellent. Great job. Thanks for your support and advice.

We had shopped several places looking for the right granite, and found one that we liked at the Granite Outlet in Timonium. Our sales associate, Mary Faulkner, was very professional and accommodating throughout our process and never pressured..She arranged to have one of their people to come to the house for a final measurement of the counters,and he was on time and very precise on all measurements and even made some minor suggestions on how everything would be cut,,(corners edges etc.). The next day we were e-mailed the drawings from the final measurements. A few days later they called us from the fabrication facility and made arrangements for us to go and looked at the slab. We then made arrangements for installation two days later(very quick). On installation day they were right on time,and had the plumbing lines removed and the old counter top removed very quickly.( there was a separate charge to have the old counters hauled away,and the plumber to re-install all the plumbing the following day). They installed and leveled the new countertops and backsplashes, cleaned and caulked everything and were gone literally in an hour. The job was excellent, and all fit perfectly. The next day the plumber showed up on time and re-installed the plumbing to complete the process.
We can only account for our experience, but we would definitely use this company again.

Kenny, I apologize for not writing sooner. With all the activity taking place in my house these days, and with all the mistakes that seem to come with a renovation project, I neglected to write a thank you for your assistance with my house/kitchen makeover. Your kind manner, helpful suggestions and patience went a long way in making a project that seemed overwhelming much more manageable and pleasant. We like the granite that we purchased from Granite Outlet very much. It was a good choice, thanks to you. The gentleman that installed the granite were professional and careful and they did a beautiful job. I believe the man in charge is Alex. I find that people are more likely to write a letter of complaint than of gratitude, so I thought that since we were so pleased with your assistance that we should put our thanks in writing. We hope this holiday season will bring continued blessings to you and your family. I am sure that you will have much to be thankful for this season. We will be thankful for having met you and for your help. One never know how kindness can affect peoples lives, hopefully this letter will encourage you to stay just as you are, and that you will know that your actions do indeed have a positive impact.

My wife Liz and I would like to compliment the entire team at Granite Outlet for the excellent work they did at our home in Williamsburg, VA, The countertops all look wonderful and were installed very carefully. From a customer service standpoint Granite Outlet provided everything we wanted: a fine product, produced, delivered and installed on schedule – and at a great price.

Just a quick note to thank you for the service and attention you provided. Also to let you know that the granite countertops look great. The installers (Mario and Marco) were great, very friendly and professional. I was gladly surprised when I saw the excellent job done in the seam. You can hardly tell that there is a seam joining the two pieces. It looks like one whole piece of stone! What can I say, but that the entire experience was worth it. I definitely will recommend you to my neighbors and friends.

Dear Granite Outlet Staff,
I want to let you know how very pleased my husband and I have been with each and every person we dealt with at Granite Outlet. We just love our wonderful new kitchen and the beautiful granite! The overall experience was so pleasant and it is because of the wonderful staff you employ.
Finally, I want to let you know that the team of men that arrived from Granite Outlet to install our granite on March 29, 2006 headed by Abdi Cardone were just amazing. They were extremely careful when carrying the heavy large pieces of granite into our home, did not disturb any of the fresh paint on the walls and even re-mixed the caulking because the first shade they mixed didn’t quite match our granite! Needless to say, we will highly recommend your company to all our friends who may want new countertops. Your company has a beautiful, large selection of top of the line granite colors and quality and everyone was friendly and helpful. Your pieces are also very reasonable.

A belated thank you for your professional and timely service. From the moment we walked through the door, you made the process of selecting and processing granite counters easy. You walked us seamlessly through the measurement and contracting process answering all our questions. The team that followed up, measured and installed were friendly, helpful and professional.

Please accept my warmest thanks for a job extremely well done. I will definitely return to Granite Outlet for my next purchase and have already recommended you and Granite Outlet to others.